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Terms of Service & Data Processing Agreement — Pareto B2B Quotes

Last updated: 2026-08-19

These terms govern the use of the Pareto B2B Quotes application ("the App") by a Shopify merchant ("Merchant", "you"). By installing the App, you accept these terms.

Provider: Nikola Posarac, France

Contact: nikola@pareto-labs.com

Part A — Service Terms

1. The service

The App lets your customers submit quote requests and lets you manage them, including creating draft orders and sending email notifications.

2. Your responsibilities

You are responsible for:

  • Informing your own customers about how their data is handled (via your own store privacy policy) and obtaining any consent required by law.
  • Using the App in compliance with applicable laws (including GDPR/CCPA where relevant) and Shopify's terms.
  • The accuracy of the content and prices you configure.

3. Fees

The App may be offered free or on a paid plan as shown on the pricing page. Paid plans are billed through Shopify's Billing API. Fees are non-refundable except where required by law.

4. Availability & liability

The App is provided "as is". We work to keep it available and correct but do not guarantee uninterrupted service. To the maximum extent permitted by law, our liability is limited to the fees you paid for the App in the previous 12 months.

5. Termination

You may uninstall the App at any time. On uninstall, we delete or anonymise the personal data processed on your behalf (see Part B and the Data Retention Policy).

6. Governing law

These terms are governed by the laws of France. Disputes are subject to the competent courts of that jurisdiction.

Part B — Data Processing Agreement (DPA)

This Part applies where we process personal data of your customers on your behalf. For that data, you are the data controller and we are the data processor.

1. Scope & instructions

We process personal data only to provide the App and only on your documented instructions (which include your configuration and use of the App).

2. Categories of data & data subjects

  • Data subjects: your customers who submit quote requests.
  • Data: name, email, phone (optional), company (optional), shipping address, and requested products/cart details.

3. Confidentiality

Persons authorised to process the data are bound by confidentiality.

4. Security

We implement appropriate technical and organisational measures, including encryption at rest and in transit, encrypted backups, restricted access, and an Incident Response Policy.

5. Sub-processors

You authorise the sub-processors listed in our Privacy Policy (Shopify, Render, Neon, Resend, PostHog). We will inform you of intended changes and remain responsible for their compliance.

6. Data subject requests

We assist you in responding to data subject requests, including through Shopify's customers/data_request, customers/redact and shop/redact webhooks.

7. Breach notification

We will notify you without undue delay after becoming aware of a personal data breach affecting your data. See the Incident Response Policy.

8. Deletion

On termination/uninstall, or on a valid redaction request, we delete the relevant personal data in accordance with the Data Retention Policy.

9. Audit

We make available information reasonably necessary to demonstrate compliance with this DPA.

Contact for any question: nikola@pareto-labs.com